INFORMATION ON THE PROTECTION AND PROCESSING OF PERSONAL DATA
As ALSA LASER EPILATION AESTHETICS MEDICAL AND PRIVATE HEALTH SERVICES TRADE LIMITED COMPANY (hereinafter referred to as "Rebornia Hair"), we carefully protect the personal data of our patients and clients and fulfill all our obligations as a data controller in accordance with the Personal Data Protection Law No. 6698 ("KVKK") and relevant legislation. This clarification text explains the scope under which personal data of our patients and clients may be processed and informs them of their rights.
1 - Your Personal Data Within the Scope of KVKK and Relevant Legislation
According to KVKK, personal data includes any information related to an identified or identifiable real person such as identity information, contact details, IP information, etc. ("Personal Data"). Special categories of personal data include race, ethnic origin, political opinion, philosophical belief, religion, sect or other beliefs, clothing, association or trade union membership, health data, sexual life, criminal conviction, security measures, biometric and genetic data ("Special Categories of Personal Data"). The explanations regarding Personal Data also apply to Special Categories of Personal Data. The following personal data, including but not limited to, are processed in accordance with the relevant legislation:
- Identity Information: Your name, surname, Turkish ID number, foreign ID number, passport number, date of birth, age, gender, professional and educational information, marital status, and other identifying information.
- Contact Information: Your address, phone number, email address, city and country of residence, and other contact information.
- Health Information: Your blood type, test results, lab results, medical records, appointment details, past and current illnesses, chronic diseases, allergy information, height, weight, medication information, pregnancy details, birth information, smoking/alcohol consumption status, genetic data, sexual health, and all other health data needed for diagnosis, treatment, and healthcare services.
- Financial Information: Your bank account number, credit card information, and other financial data.
- Insurance Information: Data related to your private health insurance or Social Security Institution (SGK).
- Visual Data: Your passport photo, any images or videos taken before, during, or after the operation, and other visual data related to your treatment.
- Security Data: Footage from closed-circuit camera systems in our clinics.
- Audio Data: Voice recordings obtained and stored through our call center.
- Technical Data: IP and technical data obtained during your visit to our website and mobile applications.
2 - By What Methods and Legal Grounds Do We Collect Your Personal Data?
We collect and process your Personal Data, by automatic or non-automatic means, orally, in writing, or electronically, based on the legal grounds stated in Article 5.1, Article 5.2, Article 6.2, and Article 6.3 of KVKK:
- By filling out forms on Rebornia Hair's website and mobile applications,
- Through our call center,
- By filling out advertising forms,
- During your visits to our clinics before, during, or after the operation,
- Through emails, SMS, MMS, WhatsApp messages, social media accounts, and other communication tools.
3 - To Whom May Personal Data Be Transferred?
Personal data may be transferred to institutions or organizations permitted by KVKK and other relevant legislation, such as the Personal Data Protection Authority, the Ministry of Health and affiliated sub-units, judicial authorities, the Social Security Institution, laboratories, medical centers, doctors, health professionals not employed by Rebornia Hair, ambulance services, medical device suppliers, pharmacies, insurance companies, our subsidiaries and/or domestic/foreign affiliates, agents, suppliers, legal advisors, tax consultants, auditors, IT consultants, IT infrastructure providers, security, call centers, and other third parties who assist us in performing our operations.
4 - For What Purposes Do We Process Your Personal Data?
We process your Personal Data for the following purposes in compliance with Article 5 and Article 6 of KVKK:
- To carry out the relationship and service operation between you and Rebornia Hair,
- To exchange data between our doctors, healthcare staff, and other employees to provide you with necessary services,
- For the protection of public health, preventive medicine, medical diagnosis, treatment, and healthcare services,
- To manage appointment records and inform you about your appointments,
- To contact you regarding the services you are interested in and to improve our service quality,
- To conduct patient experience analysis to improve service quality,
- To share information with the Ministry of Health and its sub-units as required by the legislation,
- To conduct financial risk assessments related to patients/clients,
- To share data with insurance companies for the financing of services provided,
- To carry out accounting and legal processes,
- To take measures for cost reduction and efficient resource use,
- To conduct marketing operations,
- To comply with legal obligations and protect our legal rights,
- To protect our legitimate interests.
With your explicit consent, we may also process your Personal Data for the following purposes:
- To offer you personalized services such as internet advertising, targeting, retargeting, campaigns, and offers,
- To improve user experience on our website by using cookies,
- To share medical images obtained for promotional activities on social media and other platforms,
- To send electronic commercial communications (campaigns, newsletters, product and service promotions).
5 - Retention Period of Personal Data
Your Personal Data will be processed in accordance with KVKK and relevant legislation for as long as the legitimate purposes stated above exist.
6 - Conditions for Processing Your Personal Data
We process your Personal Data under the following conditions specified in Article 5 of KVKK:
- With your explicit consent,
- When expressly permitted by law,
- When necessary for the protection of life or physical integrity of a person who is unable to give consent,
- When processing is necessary for the establishment or performance of a contract,
- When processing is necessary for the fulfillment of the data controller's legal obligation,
- When the data subject has made the data public,
- When processing is necessary for the establishment, exercise, or defense of legal claims,
- When processing is necessary for the legitimate interests of the data controller, provided that it does not violate the fundamental rights and freedoms of the data subject.
7 - Your Rights as a Data Subject
As a data subject, you have the following rights under Article 11 of KVKK:
- To learn whether your Personal Data has been processed,
- To request information if your Personal Data has been processed,
- To learn the purpose of processing your Personal Data and whether it is used in accordance with the purpose,
- To know the third parties to whom your Personal Data is transferred, either domestically or abroad,
- To request the correction of incomplete or incorrect Personal Data,
- To request the deletion or destruction of Personal Data under the conditions specified in Article 7 of the law,
- To request notification of the transactions made to third parties to whom your Personal Data has been transferred,
- To object to the processing of your Personal Data exclusively by automated systems, leading to a negative result for you,
- To claim compensation if you suffer damage due to the unlawful processing of your Personal Data.
You may submit your requests regarding your rights to the email address [email protected] or by completing the application form available on our website and sending it via secure electronic signature or by mail. Rebornia Hair will respond to your request free of charge within 30 (thirty) days of receiving the required documents. If your request incurs any cost, we may charge you based on the fee schedule determined by the Personal Data Protection Authority.
Postal Address: Ayazağa Mh. Azerbaycan Cd. No: 109B Vadistanbul Offices 2B Blok Kat:10 Sarıyer, Istanbul
Email Address: [email protected]
For more detailed information, you can refer to the Personal Data Protection Law No. 6698 or visit the website www.kvkk.gov.tr.
Kind regards,
ALSA LASER EPILATION AESTHETICS MEDICAL AND PRIVATE HEALTH SERVICES TRADE LIMITED COMPANY
Address: Ayazağa Mh. Azerbaycan Cd. No: 109B Vadistanbul Offices 2B Blok Kat:10 Sarıyer, Istanbul
Phone: +90 533 524 62 68
Email: [email protected]